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Hareem Sahar; Abram Hindle; Cor-Paul Bezemer
How are Issue Reports Discussed in Gitter Chat Rooms? Journal Article
Journal of Systems and Software (JSS), pp. 1–53, 2020.
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Abstract | BibTeX | Tags: Developer discussions, Gitter, Issue reports
@article{sahar2020JSS-Gitter-Issues,
title = {How are Issue Reports Discussed in Gitter Chat Rooms?},
author = {Hareem Sahar and Abram Hindle and Cor-Paul Bezemer},
year = {2020},
date = {2020-10-29},
urldate = {2020-10-29},
journal = {Journal of Systems and Software (JSS)},
pages = {1--53},
institution = {University of Alberta},
abstract = {Informal communication channels like mailing lists, IRC and instant messaging play a vital role in open source software development by facilitating communication within geographically diverse project teams e.g., to discuss issue reports to facilitate the bug-xing process. More recently, chat systems like Slack and Gitter have gained a lot of popularity and developers are rapidly adopting them. Gitter is a chat system that is specically designed to address the needs of GitHub users. Gitter hosts project-based asynchronous chats which foster frequent project discussions among participants. Developer discussions contain a wealth of information such as the rationale behind decisions made during the evolution of a project. In this study, we explore 24 open source project chat rooms that are hosted on Gitter, containing a total of 3,133,106 messages and 14,096 issue references. We manually analyze the contents of chat room discussions around 457 issue reports. The results of our study show the prevalence of issue discussions on Gitter, and that the discussed issue reports have a longer resolution time than the issue reports that are never brought on Gitter.},
keywords = {Developer discussions, Gitter, Issue reports},
pubstate = {published},
tppubtype = {article}
}
Informal communication channels like mailing lists, IRC and instant messaging play a vital role in open source software development by facilitating communication within geographically diverse project teams e.g., to discuss issue reports to facilitate the bug-xing process. More recently, chat systems like Slack and Gitter have gained a lot of popularity and developers are rapidly adopting them. Gitter is a chat system that is specically designed to address the needs of GitHub users. Gitter hosts project-based asynchronous chats which foster frequent project discussions among participants. Developer discussions contain a wealth of information such as the rationale behind decisions made during the evolution of a project. In this study, we explore 24 open source project chat rooms that are hosted on Gitter, containing a total of 3,133,106 messages and 14,096 issue references. We manually analyze the contents of chat room discussions around 457 issue reports. The results of our study show the prevalence of issue discussions on Gitter, and that the discussed issue reports have a longer resolution time than the issue reports that are never brought on Gitter.